In placing and completing an order with us, you are agreeing to have read and understood the following terms and conditions.
TERMS AND CONDITIONS
- When stock is currently available, your order will be processed within 3-5 working days. Order fulfilment times then include the shipping times as given in the shipping estimate calculator according to the shipping options you have selected. Not all of our stock in-store is available through our online shop as we have a very large variety of products and we cannot guarantee availability on all items at all times. Should there be any issues with stock availability with your order, we will endeavour to contact you as soon as possible through the contact details you provide us with.
- If you choose to pick up your purchase, select Local Pickup during the checkout process. Once your payment has cleared, we will send a confirmation email and let you know when your order will be available for pick up. Pick up can only be done during shop opening hours, on weekdays (excluding public holidays).
- Prices may change without notice.
- We cannot accept returns on hair accessories, body piercing jewellery, lingerie, hosiery or swimwear due to health regulations. Please bear this in mind and choose carefully!
- We do not offer cash refunds but we will consider an exchange if an item doesn't fit, is proven faulty, has been grossly misrepresented, or a mistake has been made by us.
- Claims on items must be made within 7 days of receipt of goods via email. Do not return an item without email approval first.
- We do not accept responsibility for payments sent in any form other than the methods listed as valid payment options.
- We do not currently ship overseas but this is only temporary. If you are an overseas customer and would like to shop with us, please register as a customer and subscribe to our newsletter so that you can be informed as soon as this is possible.
- Please refer to www.BeyondTheTrapDoor.com for other terms and conditions specific to shopping at our physical store.
- Please contact us via email or phone if you'd like to place a special order for special events such as a wedding so that we can arrange something suitable for your needs.
